I need help with my order!
Contact us on email@example.com or we may be available to chat online with you on facebook click here
I saw a picture on your Instagram feed but can't find it on your site to purchase?
All pictures are available to purchase, please drop us an email with the instagram caption to firstname.lastname@example.org alternatively order another print and let us know which picture you want.
What Payment Methods do you accept?
We accept Mastercard, Visa and Amex.
If you would like to pay via Direct Deposit from your bank please send an email to email@example.com with your shipping address and what you would like to order.
Do I need a Paypal account?
No, you can use your credit card without opening/having a Paypal account. Just follow the prompts in the checkout screen.
What camera do you use?
I am currently using a Canon 7d mark 2, but previously shot on a Canon 1d. Some of my aerial shots are with the 7d and some are from the phantom.
How long does shipping take?
Orders are shipped the same or next business day after payment is received. Most orders are shipped with Australia Post or Fastways Couriers. Smaller items will generally take 1 - 3 days and boards generally 2 - 7 days. We aim to send our products as cheap as possible and don't charge handling fees.
Do you ship Internationally?
Yes, we post overseas with Australia Air Post. Some countries have import taxes which are the responsibility of the customer. Please allow 4 - 14 working days for international orders.
Do you accept returns?
Yes, for more details please check our 'Terms and Conditions' page.
Will I get the exact colour in the picture?
No, sometimes you will receive different colors to whats shown in the picture. Unfortunately we don't have the room to stock every color of every product.
What core is best for me PP, PE or EFC/3D?
Each core has its advantages. Generally if you are surfing in warm water you will require a PP or combined core. PP cores are slightly lighter and stiffer and generally cost $50 more. PE cores are a little more flexible. Combined cores are still relatively new and are becoming more popular. Everyone has different requirements so drop us an email if your stuck/confused.
Do you sell leg ropes?
No, these are considered 'old school' and get in the way of your fins. We strongly recommend trying wrist or bicep leashes.